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Welcome |
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Welcome to the Carlow County Enterprise Board on line Business Information Resource. |
Michael P. Kelly
Chief Executive Officer |
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CUSTOMER CHARTER |
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Carlow County Enterprise Board is committed to providing a quality service in an efficient and professional manner to its Clients.
Communications
We will continue to monitor our communications system to ensure that County Enterprise Board customers and members of the public have a wide choice of communication methods with Carlow County Enterprise Board.
- Personal callers at the Board’s offies will be dealt with courteously.
Personal callers who have prior appointments with members of staff will be seen promptly and in privacy where necessary.
- We will acknowledge all letters within two days of receipt and our aim will be to reply to letters within two weeks. If an issue cannot be dealt with within this period, an interim-communication will be issued.
- We will endeavour to answer telephone calls within four rings.
- All email sent to enterprise@carlow-ceb.com will be acknowledged promptly and forwarded to the relevant executive.
- We will update our website, www.carlow-ceb.com on a regular basis and will ensure that information posted is accurate and up to date.
- We will provide user-friendly information leaflets on the Board’s services.
Complaints
- Carlow County Enterprise Board has produced a document outlining the procedures for making complaints and the mechanism for dealing with them.
- Complaints will be acknowledged within one week.
- Complaints will be responded to within one month. In some exceptional cases an interim-report on the complaint may be necessary.
- Details of complaints will be reported to the Board.
Information
- The staff of the Board will seek to ensure that you are fully informed of all our services and supports and, subject to qualifying criteria, that you are facilitated in gaining proper access to these services and supports.
Access
- We recognise that our customers are entitled to conduct their business with us in comfort and privacy. Therefore, all information, both personal and business, provided by you will be dealt with in total confidence.
- You will be given the names of all staff and members with whom you may be dealing.
- Subject to prior commitments, including meetings, annual leave, etc., staff will be available at the Board’s offices from 9 a.m to 5 p.m., Monday to Friday in each week. In urgent or exceptional cases staff will be available to meet with customers outside of these hours.
Complaints
- Complaints in relation to the operations of the Board will be dealt with in accordance with the Board’s Complaints Procedures.
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